Frequently Asked Questions

Where do you get your vehicle safety data?

We get our data directly from the National Highway Traffic Safety Administration (NHTSA). Our database updates daily to give you the most accurate and current information about vehicle recalls, safety investigations, and consumer complaints.

Why should I use Auto Safety Portal instead of the NHTSA website?

While the NHTSA provides excellent data, it can be difficult to navigate. We organize that data into clear, easy-to-read summaries. Auto Safety Portal brings together recalls, safety investigations, and consumer complaints in one place, giving you a complete picture of your vehicle's safety. We also provide resources to help you understand your legal options if your vehicle has severe defects.

How often is the recall information updated?

We update our information daily. When an automaker reports a new recall or a consumer files a safety complaint with the NHTSA, we quickly add that information to our site so you can stay informed.

What should I do if my vehicle has an active recall?

If your vehicle has an active recall, contact your local dealership immediately to schedule a repair. By law, the manufacturer must fix the recalled defect for free.

Can I take legal action if my car has severe, unfixable defects?

Yes, you might have legal options. Depending on your state, laws like the Lemon Law may help if your car has ongoing safety defects that the manufacturer can't fix. Our platform provides information and can connect you with legal professionals to review your specific situation.

Is it free to use Auto Safety Portal?

Yes. Searching our database for vehicle recalls, consumer complaints, and safety investigations is completely free. We believe everyone deserves easy access to critical vehicle safety information.