2015 FORD ESCAPE Safety Overview

Component: UNKNOWN OR OTHER

"Door latch will not close"

Component: ELECTRICAL SYSTEM,BACK OVER PREVENTION

"At least once per day the back up camera goes black. While I am in the act of backing up or starting to back up. This has been happening for over 3 years. No one believed me at the dealership for years. Now there is a recall finally recognizing the issue and Ford can not fix it. I am left dealing with this. Also electrical issues with the car doors not opening with code or key fob, back windshield washer blades going off unexpectedly and they would not stop until I shut the entire car down."

Component: STEERING

""While driving down a steep mountain hill, my 2015 Ford Escape suffered a sudden and complete loss of electric power steering assist without any advance warning... We came within inches of a catastrophic collision and almost crashed directly into a utility pole." I'm absolutely terrified & Now going to cost a fortune. No injury, Just wife Panic attack."

Component: ELECTRICAL SYSTEM

"theres an electrical problem concern the tcu my doors are locking and unlocking and the car is indicating ive had several accidents and i havent the radio is coming on automaticlly and the lights flicker and the horn turning signals and lights flicker and wont turn off unlesss i hit the key fob button im trying nto to get my groceries stolen or my vehicle tampered with and its hard if the components arnt working i dont care about the cause i just need a safe vehicle i dont have money to waiste i am trying to find a job and i cant afford the labor for a malware attack"

Component: ELECTRICAL SYSTEM,UNKNOWN OR OTHER

"Sound control module, can't hook up phone for hands free driving"

Component: BACK OVER PREVENTION

"The contact owns a 2015 Ford Escape. The contact stated that while the vehicle was in reverse(R), the rear-view camera displayed a distorted, intermittent, or blank image. The contact associated the failure with NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown."

Component: ENGINE

"I am hoping you can help me. I have a 2015 Ford Escape. It has 107,000 miles on it. I do the regular maintenance items as needed. Last Friday I was driving my car and my temperature gauge went to Hot and my Check Engine Light came on. It said to pull over and stop engine. I pulled over and let it cool down. I drove it home. My neighbor looked at it and said, that it needed coolant. There was not any coolant in the reservoir. He added 1 gallon of coolant to my reservoir. The next morning he added another gallon of coolant to my reservoir. I took my car to a garage to have it looked at. I was told, the coolant is leaking into my engine. And not to drive my car. Because it could stop at any minute and the engine would be done. Online I found a Ford Recall for 2013 to 2019 Ford Escape, Recall # 26S01. Coolant that leaks into the cylinder causing engine failure. And potential fire risk. The engine block heater may crack and develop coolant leak. Dealers will replace block heater free of charge. I called my dealership where I purchased the car. They are not a Ford dealership and advised I call a Ford dealership. I called a Ford dealership and gave them my VIN number. Was told my VIN number was not included in the recall. I was advised to call Ford. I called [XXX]. I was told my car VIN was not included in the recall. The VIN number determines which factory it was built and came from. I advised my year and diagnosis is what the recall is for. There was not anyone else to talk to. I asked this information to be sent to someone else. She advised, she will send it to Safety Office to review the recall. I was advised, I will probably not hear from anyone because there are so many recalls right now. I called Ford Customer Service [XXX] and was told the exact same thing, like a script was being told to me. I am Very Disappointed on how Ford is not handling my situation. I can't drive my car and forced to purchase a new car. This is my only vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)"

Component: BACK OVER PREVENTION

"See attached document for complaint."

Component: ENGINE

"Engine cylinder head. Coolant is leaking into the engine cylinder(s) (coolant intrusion). Vehicle is available for inspection upon request. I was driving to DCA and while on [XXX] on the highway my engine totally overheated requiring I drift into an isolated parking area near east potomac park. I checked and the coolant had totally run dry. Upon ubering to get more coolant and waiting for the engine to cool down, I topped it off and took it to the mechanic. They informed me on a KNOWN Ford 2015 Escape SE Ecoboost issue where the Ecoboost allows coolant intrusion. This is similar to: Safety Recall 17S09 on the 2014 model but instead of oil leakage, it is coolant related. I received a single warning of engine overheating and within 5 seconds the temperature gauge shot up to max and multiple alerts began. I had under 30 seconds to cross multiple lanes and get to a parking spot before catastrophic failure. Since then, I have been able to continue driving by keeping coolant levels extremely high, but it is a significant cost to repair (full engine replacement required) due to the design of the Ecoboost. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)"

Component: BACK OVER PREVENTION

"The contact owns a 2015 Ford Escape. The contact stated that while his wife was attempting to reverse the vehicle, the vehicle reversed into her in-law's vehicle after the rear-view camera glitched. Neither the independent mechanic nor the dealer was contacted. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The contact associated the failure with NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and informed the contact that the remedy was not yet available. The failure mileage was 165,119."

Component: ELECTRICAL SYSTEM

"Ford has yet to provide a remedy to this recall nearly a year after being notified. NHTSA: #25V695 Recall: #25SA9 REAR VIEW CAMERA INSPECTION"

Component: BACK OVER PREVENTION

"The contact owns a 2015 Ford Escape. The contact stated that they had received notification of notification of NHTSA Campaign Number : 25V695000 (BACK OVER PREVENTION) the local dealer was contacted however the vehicle was not remedied as the contact was advised that the parts to perform the recall repair were not yet available. The contact had experienced the failure stating that upon reversing the rear view camera would display blank or distorted; no warning lights were illuminated. The contact stated that the manufacturer had failed to provide a remedy in a timely manner. The manufacturer was not notified of the failure. The failure mileage was 140,000."

Component: BACK OVER PREVENTION

"The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the back-over-prevention camera failed to display an image behind the vehicle. The message informing the contact that the back-over-prevention camera was unavailable was displayed. The dealer was not contacted. The manufacturer was not made aware of the issue. The failure occurred at approximately 66,000."

Component: BACK OVER PREVENTION

"The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rear-view camera displayed an upside-down image. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 118,000."

Component: BACK OVER PREVENTION

"The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera failed to display an image. The dealer was not made aware of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000."

Component: UNKNOWN OR OTHER

"Rear view camera is unavailable on center display screen. NHTSA Recall # 25v695"

Component: BACK OVER PREVENTION

"The contact's father owns a 2015 Ford Escape. While the owner was reversing, the message “No Signal” was displayed. In addition, the contact stated that the signal fluctuated. The vehicle was taken to the dealer, where it was diagnosed with rear-view camera failure. The contact was informed that parts were unavailable. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not available. The manufacturer was made aware of the failure. The contact was advised to take the vehicle to the dealer for service. The failure mileage was approximately 80,000."

Component: UNKNOWN OR OTHER

"Backup camera malfunction recall. Parts still not available after almost a year. Repair is taking too long. I need my backup camera."

Component: BACK OVER PREVENTION

"The contact owns a 2015 Ford Escape. The contact stated that while reversing, the rear-view camera displayed an error message. In addition, the contact stated that the failure was a persistent failure. The dealer was made aware of the failure. The contact was informed that the parts were unavailable to repair the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The manufacturer was not made aware of the failure. The failure mileage was approximately 55,000."

Component: BACK OVER PREVENTION

"The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not available. The contact stated that while reversing, the rear-view camera displayed an inverted, blank, or blue image. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and confirmed that parts were not yet available. The failure mileage was approximately 90,000."