Safety Recall: 25V542000
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Summary
New Flyer of America, Inc. (New Flyer) is recalling certain 2012-2025 Xcelsior buses. The buses may have been built without enough emergency exits or the exits may be in an incorrect location. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."
Safety Risk
An insufficient number, or incorrectly located, of emergency exits can prevent or delay passengers from exiting during an emergency, increasing their risk of injury.
Remedy
New Flyer will mail instructions and necessary parts to add additional emergency egress windows, free of charge. Owner notification letters were mailed October 8, 2025. Owners may contact New Flyer's customer service at 1-800-241-2947.
Affected Vehicles
- 2025 NEW FLYER XCELSIOR
- 2024 NEW FLYER XCELSIOR
- 2023 NEW FLYER XCELSIOR
- 2022 NEW FLYER XCELSIOR
- 2021 NEW FLYER XCELSIOR
- 2020 NEW FLYER XCELSIOR
- 2019 NEW FLYER XCELSIOR
- 2018 NEW FLYER XCELSIOR
- 2017 NEW FLYER XCELSIOR
- 2016 NEW FLYER XCELSIOR
- 2015 NEW FLYER XCELSIOR
- 2014 NEW FLYER XCELSIOR
- 2013 NEW FLYER XCELSIOR
- 2012 NEW FLYER XCELSIOR